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TCOLE COURSES OFFERED


Active Shooter and the TCP

8 HOUR COURSE - TCOLE 5309 The information obtained in this class will educate you of the magnitude of the Active Shooter Events and the importance of the telecommunicators’ effectiveness in gathering detailed information.

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Canine Encounters

4 Hour Course TCOLE #4065 This course is a legislatively mandated course and is to be completed not later than the second anniversary of the date the officer is licensed and as a requirement for an intermediate or advanced proficiency certificate issued after January 1, 2016.

Child Safety Check Alert List

1 HOUR COURSE - TCOLE 4068 Per HB 2053 and Section 1701.402 of the Occupations Code, subsection (m), this course is a requirement for an intermediate or advanced proficiency certificate issued on or after January 1, 2016.

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CITP - Civilian Interaction Training Program

2 HOUR COURSE - TCOLE 30418 The Civilian Interaction Training course is a required course to be completed no later than the second anniversary of the date the officer is licensed unless the officer completes the training as part of the officer’s basic training. A peace officer or reserve law enforcement officer issued on or before January 1, 2018, shall complete the training program not later than January 1, 2020.

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Communications Training Officer "CTO for TCP"

24 HOUR COURSE - TCOLE 3702 The student will be provided an introduction to teaching adults, and their special needs and requirements as learners.

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Console to Supervisor

8 Hour Class TCOLE #3009 This course is designed to help the co-working peer make the transition to supervisor. See Long Description.

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Cultural Diversity

8 HOUR COURSE - TCOLE 3939 Requirement Intermediate Telecommunication Certificate Requirement Intermediate Peace Office Certificate

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Ethics for the Law Enforcement Professional TCOLE 3920

8 HOUR COURSE - TCOLE 3920 The student will gain confidence, knowledge and understanding of what it takes to be an ethical person on duty and off duty.

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TCOLE Instructor Certification Basic

48 Hour Course - TCOLE 1014 Prerequisite Two years’ experience as a peace officer, telecommunicator, or jailer; or a bachelor’s degree and two years of teaching experience; or a graduate degree.

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Interacting with Drivers who are Deaf or Hard of Hearing

4 HOUR COURSE- TCOLE 7887 This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.

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Hostage Negotiation for the TCP "Keep them Talking"

8 HOUR COURSE - TCOLE 5306 After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity.

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Liability and the TCP -" Why Should TCP's be Concerned?"

8 HOUR COURSE - TCOLE 5313 Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency.

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Missing Children and the TCP

8 HOUR COURSE - TCOLE 3618 The TCP shall come to understand the first response role and responsibilities of public safety telecommunicators when these incidents occur.

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Missing & Exploited Children

4 HOUR COURSE - TCOLE 3275 Mandated course for intermediate/advanced PO certification This course is intended as an introduction to issues related to responding to and investigating missing and exploited children cases.

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Sexual Assault and Family Violence for TCPs SAFVIC (FREE)

8 HOUR COURSE - TCOLE 3267 The SAFVIC Program is funded by a grant from the Criminal Justice Division, Office of the Governor, and the National Violence Against Women Office.

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Sexual Assault and Family Violence Investigators Course - SAFVIC (Free)

24 HOUR COURSE - TCOLE The SAFVIC Program is funded by a grant from the Criminal Justice Division, Office of the Governor, and the National Violence Against Women Office.

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Spanish for Telecommunicators

20 HOUR COURSE - TCOLE 22109 Requirement Intermediate Telecommunication Certificate Requirement Intermediate PO Certificate Requirement Intermediate Corrections Certificate

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TCIC/TLETS 4800 Mobile Operator Training (Equiv TCOLE 3807)

8 Hour TCOLE 4800 Officers with MDT, Court/DA/CA, etc. CSCD -

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TCIC/TLETS 4801 Less Than Full Access Operator Training (Equiv TCOLE 3807 & 3809)

16 Hour Non-Entering Dispatch and Jailers - TCOLE 4801 (Equiv TCOLE 3807 & 3809)

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TCIC/TLETS 4802 Full Access Operator Training (Equiv TCOLE 3802 & 3809)

24 HOUR COURSE - Persons enter into TCIC/Ncic, Entering Dispatch.,, Record Clerks - TCOLE 4802 (Equiv TCOLE 3802 & 3809)

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TCO Trauma Readiness

8 Hours TCOLE 5103 This course will emphasize what TCOs, and their supervisors, should expect with the unique trauma exposures within a 911 call center. Emergency call-takers engage in the most critical of moments that prompt a call to 911. Additionally, these traumatic incidents are left unresolved for those that experience what are often the most intense moments of critical incidents.

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TTY - End the Disparities in Emergency Communication with the Deaf and Hard-of-Hearing - TCOLE 3812

4 hours Preparedness for First Responders This course is Co-Instructed with a Subject Matter Expert from the Deaf and hard of hearing community. Meets the mandatory training required by TCOLE and Federal mandates for Telecommunicators. 4 HOUR COURSE - TCOLE 3812

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Yeah, What do you Want; Customer Service in Communications

8 HOUR COURSE - TCOLE 3027 Dealing with citizens on a daily basis whether they are in a crisis or in need of information a TELECOMMUNICAITON PROFESSIONALS customer service skills should remain at the highest standard.

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