Crisis Communications for TCP

During this course, the student will learn; Crisis Intervention and Management, CrisisCommunication Skills, Dealing with Angry and/or Difficult Callers, Handlingpersons with or dealing with calls reference mental illness, the student willlearn skills used in suicide intervention, exploited and missing children aswell as hostage and family violence incidents. The student will gain knowledge on bomb threats, weapons of massdestruction, emergency management and hazardous materials.