Keep them Talking; Hostage Negotiation for the TCP


You will learn terminology used during a hostage situation.   After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity.  You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostage takers.