During this course, the student will learn the primary skills of being an effective trainer. The student will be provided an introduction to teaching adults, and their special needs and requirements as learners. The student will also gain knowledge of ways to improve interactions among generations, as well as evaluating, documentation and liabilities involved with training in the communications center. Students will be required to complete a 10 – 15 minute “teach back” to the entire class. We also ask that students bring a “current” evaluation used in training at their agency.