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The Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp
Buy NowRead MoreThe course will help the new supervisor make the transition from a co-working peer to a supervisory position. We will talk about mistakes made by new managers, guidelines for transitioning from line worker to supervisor. The class will discuss rationales for fulfilling the position and general guidelines for supervising former peers. We will delve into effective ways to deal with different personalities including generation gaps. Characteristics of effective leaders, leadership styles and being approachable. The class will cover some counseling session and behaviors as well as other aspects of being an effective supervisor.
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreThe dispatcher is the vital link, ensuring clear communication between all responders, affecting the safety of both the citizen in need and the police, fire and emergency medical personnel responding. Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency. It is not just a management concern; your seemingly small actions or inactions can put everyone - from yourselves to the agency head - in court. Most of them are avoidable. The students will identify two of three conditions that allow individuals to file claims against the government. During this course the student will learn the most effective way to lower agency liability, definition of vicarious liability and what it means to them the student will learn about what constitutes a “special relationship” with a caller. We will discuss court case old and new discussing qualified immunity and applications. The student will learn several ways in which they can reduce liability exposure.
Read MorePlease read the entire description and rules for the course. The Basic Telecommunicator Licensing Course is designed to provide the new telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency required by the commission for licensing. The course consists of 80 hours of curriculum including ten objectives as set forth by the commission. Upon passing the curriculum the student will be eligible to site for the Telecommunicator Licensing exam. Students will need to make an appointment to take the licensing test at one of the following locations: Victoria College 2200 E. Red River, Victoria TX 77901. Contact Donna Rodriguez @361-572-6480 Wharton Junior College 911 E Boling Highway, Wharton TX 77488. Contact Timothy Guin @979-532-6575 GGLEA 1521 Eugene Heiman Ci, Richmond TX, 77469. Contact Donna Silewicz @281-341-4780 Hyperlinks to mandatory documents must be filled out and emailed to tglpolicetelecommunications@gmail.com prior to acceptance into the course. The Documents may also be found on the TCOLE website via this hyperlink: http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/ATP%2015.003%20Declaration%20of%20Licensing%20Course%20Enrollment%20Eligibility%2012.3.2019.pdf http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/AGF%2003.001%20Law%20Enforcement%20Agency%20Audit%20Checklist%204.30.2018.pdf
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreThis course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreThis course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreOfficers successfully completing the SAFVIC will receive 24 hours of credit from TCOLE (Course Reporting Number 3264). The course is designed to satisfy the requirements of TCOLE’s Special Investigative Topics (Course Reporting Number 3232) and successful students will be eligible for a TCOLE Sexual Assault/Family Violence Investigator Certificate.
Buy NowRead MorePrePayment Required Instructor: Elias J. Rivera, M.S., C.C.S.I. EACH STUDENT NEEDS TO PROVIDE Small (3”x5”) white latent lift cards. Large (5 ½”x8½”) white latent lift cards. Fiberglass fingerprint brushes. Black latent print powder. 08 Crime Scene Investigation 40Hrs TCOLE 2106 The learning objectives are the minimum required content of the Intermediate Crime Scene Search Course. This course is a required course to obtain the Intermediate proficiency certification.
Read MorePre payment Required. Instructor Elias J. Rivera, M.S., C.C.S.I. LIMITED REGISTRATION EACH STUDENT NEEDS TO PROVIDE Small (3”x5”) white latent lift cards. Large (5 ½”x8½”) white latent lift cards. Fiberglass fingerprint brushes. Black latent print powder. 08 Crime Scene Investigation 40Hrs TCOLE 2106 The learning objectives are the minimum required content of the Intermediate Crime Scene Search Course. This course is a required course to obtain the Intermediate proficiency certification.
Read MoreOfficers successfully completing the SAFVIC will receive 24 hours of credit from TCOLE (Course Reporting Number 3264). The course is designed to satisfy the requirements of TCOLE’s Special Investigative Topics (Course Reporting Number 3232) and successful students will be eligible for a TCOLE Sexual Assault/Family Violence Investigator Certificate.
Buy NowRead MoreDuring this course, the student will learn the primary skills of being an effective trainer. The student will be provided an introduction to teaching adults, and their special needs and requirements as learners. The student will also gain knowledge of ways to improve interactions among generations, as well as evaluating, documentation and liabilities involved with training in the communications center. Students will be required to complete a 10 – 15 minute “teach back” to the entire class. We also ask that students bring a “current” evaluation used in training at their agency.
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreThis course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreThis course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MorePlease read the entire description and rules for the course. The Basic Telecommunicator Licensing Course is designed to provide the new telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency required by the commission for licensing. The course consists of 80 hours of curriculum including ten objectives as set forth by the commission. Upon passing the curriculum the student will be eligible to site for the Telecommunicator Licensing exam. Hyperlinks to mandatory documents must be filled out and emailed to tglpolicetelecommunications@gmail.com prior to acceptance into the course. The Documents may also be found on the TCOLE website via this hyperlink: http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/ATP%2015.003%20Declaration%20of%20Licensing%20Course%20Enrollment%20Eligibility%2012.3.2019.pdf http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/AGF%2003.001%20Law%20Enforcement%20Agency%20Audit%20Checklist%204.30.2018.pdf
Read MorePlease read the entire description and rules for the course. The Basic Telecommunicator Licensing Course is designed to provide the new telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency required by the commission for licensing. The course consists of 80 hours of curriculum including ten objectives as set forth by the commission. Upon passing the curriculum the student will be eligible to site for the Telecommunicator Licensing exam. Hyperlinks to mandatory documents must be filled out and emailed to tglpolicetelecommunications@gmail.com prior to acceptance into the course. The Documents may also be found on the TCOLE website via this hyperlink: http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/ATP%2015.003%20Declaration%20of%20Licensing%20Course%20Enrollment%20Eligibility%2012.3.2019.pdf http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/AGF%2003.001%20Law%20Enforcement%20Agency%20Audit%20Checklist%204.30.2018.pdf
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreThis course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreThis course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read More"911 telecommunicators are the counselor to a woman in need, faithful advisor to a man with nowhere to turn, and crime-stopping vigilante, all in a day’s work." While moments like these can mark high points in one’s 911 career, there’s also a dark side to the caregiver role. Being compassionate and empathetic are not without their own additional costs, and this weight can get heavy over the course of a career.
Read MorePlease read the entire description and rules for the course. The Basic Telecommunicator Licensing Course is designed to provide the new telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency required by the commission for licensing. The course consists of 80 hours of curriculum including ten objectives as set forth by the commission. Upon passing the curriculum the student will be eligible to site for the Telecommunicator Licensing exam. Hyperlinks to mandatory documents must be filled out and emailed to tglpolicetelecommunications@gmail.com prior to acceptance into the course. The Documents may also be found on the TCOLE website via this hyperlink: http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/ATP%2015.003%20Declaration%20of%20Licensing%20Course%20Enrollment%20Eligibility%2012.3.2019.pdf http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/AGF%2003.001%20Law%20Enforcement%20Agency%20Audit%20Checklist%204.30.2018.pdf
Read More1. The student will define the term active shooter. 2. The student shall recite the difference between a hostage vs baraicaded event 3. Students will list places where active shooter events occur. 4. The student will identify characteristics of an active shooter. 5. The student shall recite the 5 phases of a active shooter.
Read MoreMeets the TCOLE mandate of 3812 TTY for Telecommunicators. Which states that telecommunicators must have TTY training within 6 months of certificate advancement. This class is co-taught with a subject matter expert from the deaf and hard of hearing community when available.
Read MoreMeets the TCOLE mandate of 3812 TTY for Telecommunicators. Which states that telecommunicators must have TTY training within 6 months of certificate advancement. This class is co-taught with a subject matter expert from the deaf and hard of hearing community when available.
Read More1. The student will define the term active shooter. 2. The student shall recite the difference between a hostage vs baraicaded event 3. Students will list places where active shooter events occur. 4. The student will identify characteristics of an active shooter. 5. The student shall recite the 5 phases of a active shooter.
Read MoreDuring this course, the student will learn the primary skills of being an effective trainer. The student will be provided an introduction to teaching adults, and their special needs and requirements as learners. The student will also gain knowledge of ways to improve interactions among generations, as well as evaluating, documentation and liabilities involved with training in the communications center. Students will be required to complete a 10 – 15 minute “teach back” to the entire class. We also ask that students bring a “current” evaluation used in training at their agency.
Read MoreThis course is composed of seven units and is designed build upon the skills acquired during each unit. The jump-start unit is the main focus of this course. Within the jump-start unit are critical words and phrases that the student must completely master during this course. These phrases deal with safety and command and control during responses to a potentially dangerous incident. The student must be able to leave this course being able to repeat or interpret those phrases using only recall.
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreThis course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreThis course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date. Please have your DPS user name, your agency will have submitted an user request form to DPS.
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read More1. The student will define the term active shooter. 2. The student shall recite the difference between a hostage vs baraicaded event 3. Students will list places where active shooter events occur. 4. The student will identify characteristics of an active shooter. 5. The student shall recite the 5 phases of a active shooter.
Read MoreThe Basic Telecommunicator Licensing Course is designed to provide the new telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency required by the commission for licensing. The course consists of 80 hours of curriculum including ten objectives as set forth by the commission. Upon passing the curriculum the student will be eligible to site for the Telecommunicator Licensing exam. Hyperlinks to mandatory documents must be filled out and emailed to tglpolicetelecommunications@gmail.com prior to acceptance into the course. The Documents may also be found on the TCOLE website via this hyperlink: http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/ATP%2015.003%20Declaration%20of%20Licensing%20Course%20Enrollment%20Eligibility%2012.3.2019.pdf http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/AGF%2003.001%20Law%20Enforcement%20Agency%20Audit%20Checklist%204.30.2018.pdf
Read MoreDuring this course, the student will learn the primary skills of being an effective trainer. The student will be provided an introduction to teaching adults, and their special needs and requirements as learners. The student will also gain knowledge of ways to improve interactions among generations, as well as evaluating, documentation and liabilities involved with training in the communications center. Students will be required to complete a 10 – 15 minute “teach back” to the entire class. We also ask that students bring a “current” evaluation used in training at their agency.
Read More1. The student will define the term active shooter. 2. The student shall recite the difference between a hostage vs baraicaded event 3. Students will list places where active shooter events occur. 4. The student will identify characteristics of an active shooter. 5. The student shall recite the 5 phases of a active shooter.
Read More1. The student will define the term active shooter. 2. The student shall recite the difference between a hostage vs baraicaded event 3. Students will list places where active shooter events occur. 4. The student will identify characteristics of an active shooter. 5. The student shall recite the 5 phases of a active shooter.
Read MoreThis 8 hour course will emphasize what TCOs, and their supervisors, should expect with the unique trauma exposures within a 911 call center. Emergency call-takers engage in the most critical of moments that prompt a call to 911.
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreDuring this course the student will learn some coping techniques when presenting with different types of personalities. They will be provided with information on generations in workplace dynamics. The trainee will leave with an understanding about themselves and how their personalities may affect the dynamics of the workplace. The information obtained in this class will help the student better understand personalities and ways to cope with peers in the workplace dynamics.
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreDuring this course the student will learn some coping techniques when presenting with different types of personalities. They will be provided with information on generations in workplace dynamics. The trainee will leave with an understanding about themselves and how their personalities may affect the dynamics of the workplace. The information obtained in this class will help the student better understand personalities and ways to cope with peers in the workplace dynamics.
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreThis 8 hour course will emphasize what TCOs, and their supervisors, should expect with the unique trauma exposures within a 911 call center. Emergency call-takers engage in the most critical of moments that prompt a call to 911.
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreDuring this course the student will learn some coping techniques when presenting with different types of personalities. They will be provided with information on generations in workplace dynamics. The trainee will leave with an understanding about themselves and how their personalities may affect the dynamics of the workplace. The information obtained in this class will help the student better understand personalities and ways to cope with peers in the workplace dynamics.
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreYou will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostages
Read MoreThe Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp
Read MoreSuicide calls can be one of the most traumatic calls that a TCP can take during their career. The TCP will leave this class with knowledge of what brings a caller to the point of suicide and with the confidence that they can give the caller the best and proper response, as each call dictates. The information obtained in this class help you to understand your role in a plea for help. You will gain knowledge on effectively gathering critical information from callers who are contemplating suicide. You will learn how you can provide comfort and resources to the caller,
Read MoreThis course is composed of seven units and is designed build upon the skills acquired during each unit. The jump-start unit is the main focus of this course. Within the jump-start unit are critical words and phrases that the student must completely master during this course. These phrases deal with safety and command and control during responses to a potentially dangerous incident. The student must be able to leave this course being able to repeat or interpret those phrases using only recall.
Read MoreThe information obtained in this class will educate you of the magnitude of the Active Shooter Events and the importance of the telecommunicators’ effectiveness in gathering detailed information. You will learn the definition of an active shooter while gaining knowledge of what on scene responders roles are in an active shooter event. You will learn the difference between hostage and barricaded events, also learning places where active shooter events occur while gaining knowledge of specific events that lead to need for active shooter training. You will learn strategies in describing a scene at an active shooter incident and as well as what information needs to be disseminated to first responders and victims.
Read MoreDuring this course, the student will learn the primary skills of being an effective trainer. The student will be provided an introduction to teaching adults, and their special needs and requirements as learners. The student will also gain knowledge of ways to improve interactions among generations, as well as evaluating, documentation and liabilities involved with training in the communications center. Students will be required to complete a 10 – 15 minute “teach back” to the entire class. We also ask that students bring a “current” evaluation used in training at their agency.
Read MoreMeets the TCOLE mandate of 3812 TTY for Telecommunicators. Which states that telecommunicators must have TTY training within 6 months of certificate advancement. This class is co-taught with a subject matter expert from the deaf and hard of hearing community when available.
Read MoreMust be completed not later than the second anniversary of the date the officer is licensed and as a requirement for an intermediate or advanced proficiency certificate issued after January 1, 2016.
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreTarget Population: Peace Officers, Jailers, Telecommunicators, and Law Enforcement Personnel. The learning objectives are the minimum required content of the Traumatic and Acquired Brain Injury course.
Read MoreTarget Population: Peace Officers, Jailers, Telecommunicators, and Law Enforcement Personnel. The learning objectives are the minimum required content of the Traumatic and Acquired Brain Injury course.
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreMust be completed not later than the second anniversary of the date the officer is licensed and as a requirement for an intermediate or advanced proficiency certificate issued after January 1, 2016.
Read MoreThe Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read More1. The student will define the term active shooter. 2. The student shall recite the difference between a hostage vs baraicaded event 3. Students will list places where active shooter events occur. 4. The student will identify characteristics of an active shooter. 5. The student shall recite the 5 phases of a active shooter.
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreYou will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostages
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreLaw enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreSuicide calls can be one of the most traumatic calls that a TCP can take during their career. The TCP will leave this class with knowledge of what brings a caller to the point of suicide and with the confidence that they can give the caller the best and proper response, as each call dictates. The information obtained in this class help you to understand your role in a plea for help. You will gain knowledge on effectively gathering critical information from callers who are contemplating suicide. You will learn how you can provide comfort and resources to the caller,
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThe dispatcher is the vital link, ensuring clear communication between all responders, affecting the safety of both the citizen in need and the police, fire and emergency medical personnel responding. Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency. It is not just a management concern; your seemingly small actions or inactions can put everyone - from yourselves to the agency head - in court. Most of them are avoidable. The students will identify two of three conditions that allow individuals to file claims against the government. During this course the student will learn the most effective way to lower agency liability, definition of vicarious liability and what it means to them the student will learn about what constitutes a “special relationship” with a caller. We will discuss court case old and new discussing qualified immunity and applications. The student will learn several ways in which they can reduce liability exposure.
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreReports of missing, abducted and sexually exploited children are among the most difficult, challenging and emotionally charged cases public safety communications and law enforcement agencies handle; with the information provided the student will become confident in their response to the public during one of these cases. Given the profound impact telecommunications personnel have upon these cases, we must train and prepare them with not only the ‘how’ – procedures and checklists - but also the ‘why’ - the realities of what happens to children in these cases and how quickly and accurately they must carry out their work. When we cover both the ‘how’ and the ‘why’ in preparing our telecommunicators, the result is more dedication and commitment to effectively handling these types of cases.
Read MoreThe Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp
Read MoreDuring this course the student will learn some coping techniques when presenting with different types of personalities. They will be provided with information on generations in workplace dynamics. The trainee will leave with an understanding about themselves and how their personalities may affect the dynamics of the workplace. The information obtained in this class will help the student better understand personalities and ways to cope with peers in the workplace dynamics.
Read MoreDuring this course, the student will learn the primary skills of being an effective trainer. The student will be provided an introduction to teaching adults, and their special needs and requirements as learners. The student will also gain knowledge of ways to improve interactions among generations, as well as evaluating, documentation and liabilities involved with training in the communications center. Students will be required to complete a 10 – 15 minute “teach back” to the entire class. We also ask that students bring a “current” evaluation used in training at their agency.
Read MoreThe information obtained in this class will educate you on some coping techniques when in a stressful situation. You will learn some methods of dealing with work related stress as a telecommunicator. You will learn the definition of compassion fatigue and ways of dealing with it. We will discuss healthier life style options to help improve stress as a teclecommunicator.
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreDuring this course the student twill learn some coping techniques when presented with different types of personalities. The student will be provided with information on generations in the workplace dynamics. The student will leave with an understanding about themselves and how their personalities affect the dynamics of the work place
Read MoreThis is course designed to enhance your knowledge and expectations of quality customer service. Customer service in a 911 communications system is paramount.
Read MoreThis course is composed of seven units and is designed build upon the skills acquired during each unit. The jump-start unit is the main focus of this course. Within the jump-start unit are critical words and phrases that the student must completely master during this course. These phrases deal with safety and command and control during responses to a potentially dangerous incident. The student must be able to leave this course being able to repeat or interpret those phrases using only recall.
Read MoreThis course will provide the law enforcement employee with a basic introduction to issues related to responding to and investigating missing and exploited children cases. This course focuses on abductions, children displaced by disasters, runaways, special needs children and a variety of child exploitation offenses.
Read MoreThe Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp
Read MoreThe information obtained in this class will educate you of the magnitude of the Active Shooter Events and the importance of the telecommunicators’ effectiveness in gathering detailed information.
Read MoreTexas’s 86th Legislative Session in 2019 created several new criminal offenses and made important changes to some criminal procedures. Whether you are a criminal law practitioner or just want to know what the new laws are that apply to all of us Texans
Read MoreTexas’s 86th Legislative Session in 2019 created several new criminal offenses and made important changes to some criminal procedures. Whether you are a criminal law practitioner or just want to know what the new laws are that apply to all of us Texans
Read MoreThis course will provide the law enforcement employee with a basic understanding of autism and provide useful techniques when encountering autistic individuals in the course of duty. This course design will help all individuals in law enforcement and first responders communicate better with autistic individuals while improving the likelihood of a successful response through recognition, understanding, and implementation of proven techniques.
Read MoreMust be completed not later than the second anniversary of the date the officer is licensed and as a requirement for an intermediate or advanced proficiency certificate issued after January 1, 2016.
Read MoreMust be completed not later than the second anniversary of the date the officer is licensed and as a requirement for an intermediate or advanced proficiency certificate issued after January 1, 2016.
Read MoreThis course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreThis course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreThe additional images/documents must be filled out and emailed to tglpolicetelecommunications@gmail.com prior to acceptance into the course. The Documents may also be found on the TCOLE website via this hyperlink: http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/ATP%2015.003%20Declaration%20of%20Licensing%20Course%20Enrollment%20Eligibility%2012.3.2019.pdf http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/AGF%2003.001%20Law%20Enforcement%20Agency%20Audit%20Checklist%204.30.2018.pdf
Read MoreThe students shall explain why Ethics is important in LE and will be able to identify sources of Ethics. The student shall be able to list the core values of LE as well as identify some LE ethical issues. They will be able to list some misconceptions about ethics. The student will be able to characterize LE deviance and LE Corruption and will be able to list the 9 steps of developing a survival mindset.
Read MoreYou will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostage
Read MoreYou will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostage
Read MoreThe Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreThis course will be co-presented with a subject matter expert from the deaf and hard of hearing community This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Read MoreTexas’s 86th Legislative Session in 2019 created several new criminal offenses and made important changes to some criminal procedures. Whether you are a criminal law practitioner or just want to know what the new laws are that apply to all of us Texans
Read MoreThe information obtained in this class will educate you of the magnitude of the Active Shooter Events and the importance of the telecommunicators’ effectiveness in gathering detailed information.
Read MoreDuring this course the student twill learn some coping techniques when presented with different types of personalities. The student will be provided with information on generations in the workplace dynamics. The student will leave with an understanding about themselves and how their personalities affect the dynamics of the work place
Read MoreTexas’s 86th Legislative Session in 2019 created several new criminal offenses and made important changes to some criminal procedures. Whether you are a criminal law practitioner or just want to know what the new laws are that apply to all of us Texans
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreDuring this course, the student will learn the primary skills of being an effective trainer. The student will be provided an introduction to teaching adults, and their special needs and requirements as learners. The student will also gain knowledge of ways to improve interactions among generations, as well as evaluating, documentation and liabilities involved with training in the communications center. Students will be required to complete a 10 – 15 minute “teach back” to the entire class. We also ask that students bring a “current” evaluation used in training at their agency.
Read MoreThe dispatcher is the vital link, ensuring clear communication between all responders, affecting the safety of both the citizen in need and the police, fire and emergency medical personnel responding. Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency. It is not just a management concern; your seemingly small actions or inactions can put everyone - from yourselves to the agency head - in court. Most of them are avoidable. The students will identify two of three conditions that allow individuals to file claims against the government. During this course the student will learn the most effective way to lower agency liability, definition of vicarious liability and what it means to them the student will learn about what constitutes a “special relationship” with a caller. We will discuss court case old and new discussing qualified immunity and applications. The student will learn several ways in which they can reduce liability exposure.
Read MoreThis course will provide the law enforcement employee with a basic introduction to issues related to responding to and investigating missing and exploited children cases. This course focuses on abductions, children displaced by disasters, runaways, special needs children and a variety of child exploitation offenses.
Read MoreThis course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreTCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.
Read MoreThis course is composed of seven units and is designed build upon the skills acquired during each unit. The jump-start unit is the main focus of this course. Within the jump-start unit are critical words and phrases that the student must completely master during this course. These phrases deal with safety and command and control during responses to a potentially dangerous incident. The student must be able to leave this course being able to repeat or interpret those phrases using only recall.
Read MoreThe Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read MoreTHE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka
Read More4 Hour Course TCOLE #4065 This course is a legislatively mandated course and is to be completed not later than the second anniversary of the date the officer is licensed and as a requirement for an intermediate or advanced proficiency certificate issued after January 1, 2016.
1 HOUR COURSE - TCOLE 4068 Per HB 2053 and Section 1701.402 of the Occupations Code, subsection (m), this course is a requirement for an intermediate or advanced proficiency certificate issued on or after January 1, 2016.
Learn More2 HOUR COURSE - TCOLE 30418 The Civilian Interaction Training course is a required course to be completed no later than the second anniversary of the date the officer is licensed unless the officer completes the training as part of the officer’s basic training. A peace officer or reserve law enforcement officer issued on or before January 1, 2018, shall complete the training program not later than January 1, 2020.
Learn More24 HOUR COURSE - TCOLE 3702 The student will be provided an introduction to teaching adults, and their special needs and requirements as learners.
Learn More8 Hour Class TCOLE #3009 This course is designed to help the co-working peer make the transition to supervisor. See Long Description.
Learn More8 HOUR COURSE - TCOLE 3939 Requirement Intermediate Telecommunication Certificate Requirement Intermediate Peace Office Certificate
Learn More48 Hour Course - TCOLE 1014 Prerequisite Two years’ experience as a peace officer, telecommunicator, or jailer; or a bachelor’s degree and two years of teaching experience; or a graduate degree.
Learn More4 HOUR COURSE- TCOLE 7887 This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.
Learn More8 HOUR COURSE - TCOLE 5313 Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency.
Learn More4 HOUR COURSE - TCOLE 3275 Mandated course for intermediate/advanced PO certification This course is intended as an introduction to issues related to responding to and investigating missing and exploited children cases.
Learn More8 HOUR COURSE - TCOLE 3267 The SAFVIC Program is funded by a grant from the Criminal Justice Division, Office of the Governor, and the National Violence Against Women Office.
Learn More24 HOUR COURSE - TCOLE The SAFVIC Program is funded by a grant from the Criminal Justice Division, Office of the Governor, and the National Violence Against Women Office.
Learn More20 HOUR COURSE - TCOLE 22109 Requirement Intermediate Telecommunication Certificate Requirement Intermediate PO Certificate Requirement Intermediate Corrections Certificate
Learn More8 Hour TCOLE 4800 Officers with MDT, Court/DA/CA, etc. CSCD -
Learn More16 Hour Non-Entering Dispatch and Jailers - TCOLE 4801 (Equiv TCOLE 3807 & 3809)
Learn More24 HOUR COURSE - Persons enter into TCIC/Ncic, Entering Dispatch.,, Record Clerks - TCOLE 4802 (Equiv TCOLE 3802 & 3809)
Learn More8 Hours TCOLE 5103 This course will emphasize what TCOs, and their supervisors, should expect with the unique trauma exposures within a 911 call center. Emergency call-takers engage in the most critical of moments that prompt a call to 911. Additionally, these traumatic incidents are left unresolved for those that experience what are often the most intense moments of critical incidents.
Learn More4 hours Preparedness for First Responders This course is Co-Instructed with a Subject Matter Expert from the Deaf and hard of hearing community. Meets the mandatory training required by TCOLE and Federal mandates for Telecommunicators. 4 HOUR COURSE - TCOLE 3812
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