QUALITY TRAINING for Telecommunicators, Law Enforcement and Corrections Personnel

The dispatcher is the vital link, ensuring clear communication between all responders, affecting the safety of both the citizen in need and the police, fire and emergency medical personnel responding. Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency. It is not just a management concern; your seemingly small actions or inactions can put everyone - from yourselves to the agency head - in court. Most of them are avoidable. The students will identify two of three conditions that allow individuals to file claims against the government. During this course the student will learn the most effective way to lower agency liability, definition of vicarious liability and what it means to them the student will learn about what constitutes a “special relationship” with a caller. We will discuss court case old and new discussing qualified immunity and applications. The student will learn several ways in which they can reduce liability exposure.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

Suicide calls can be one of the most traumatic calls that a TCP can take during their career. The TCP will leave this class with knowledge of what brings a caller to the point of suicide and with the confidence that they can give the caller the best and proper response, as each call dictates. The information obtained in this class help you to understand your role in a plea for help. You will gain knowledge on effectively gathering critical information from callers who are contemplating suicide. You will learn how you can provide comfort and resources to the caller,

Law enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.

Law enforcement Officers are in daily contact will all types of people. Considering that nearly 10% of the US population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should be given the same services provided to the other 90% of the population. They may not be excluded or segregated from services. This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.

You will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostages

The information obtained in this class will educate you on some coping techniques when in a stressful situation. You will learn some methods of dealing with work related stress as a telecommunicator. You will learn the definition of compassion fatigue and ways of dealing with it. We will discuss healthier life style options to help improve stress as a teclecommunicator.

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

Must be completed not later than the second anniversary of the date the officer is licensed and as a requirement for an intermediate or advanced proficiency certificate issued after January 1, 2016.

Must be completed not later than the second anniversary of the date the officer is licensed and as a requirement for an intermediate or advanced proficiency certificate issued after January 1, 2016.

The Basic Telecommunicator Licensing Course is designed to provide the new telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency required by the commission for licensing. The course consists of 80 hours of curriculum including ten objectives as set forth by the commission. Upon passing the curriculum the student will be eligible to site for the Telecommunicator Licensing exam. Hyperlinks to mandatory documents must be filled out and emailed to tglpolicetelecommunications@gmail.com prior to acceptance into the course. The Documents may also be found on the TCOLE website via this hyperlink: http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/ATP%2015.003%20Declaration%20of%20Licensing%20Course%20Enrollment%20Eligibility%2012.3.2019.pdf http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/AGF%2003.001%20Law%20Enforcement%20Agency%20Audit%20Checklist%204.30.2018.pdf

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

During this course the student will learn some coping techniques when presenting with different types of personalities. They will be provided with information on generations in workplace dynamics. The trainee will leave with an understanding about themselves and how their personalities may affect the dynamics of the workplace. The information obtained in this class will help the student better understand personalities and ways to cope with peers in the workplace dynamics.

1. The student will define the term active shooter. 2. The student shall recite the difference between a hostage vs baraicaded event 3. Students will list places where active shooter events occur. 4. The student will identify characteristics of an active shooter. 5. The student shall recite the 5 phases of a active shooter.

Reports of missing, abducted and sexually exploited children are among the most difficult, challenging and emotionally charged cases public safety communications and law enforcement agencies handle; with the information provided the student will become confident in their response to the public during one of these cases. Given the profound impact telecommunications personnel have upon these cases, we must train and prepare them with not only the ‘how’ – procedures and checklists - but also the ‘why’ - the realities of what happens to children in these cases and how quickly and accurately they must carry out their work. When we cover both the ‘how’ and the ‘why’ in preparing our telecommunicators, the result is more dedication and commitment to effectively handling these types of cases.

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

The Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp

During this course the student will learn some coping techniques when presenting with different types of personalities. They will be provided with information on generations in workplace dynamics. The trainee will leave with an understanding about themselves and how their personalities may affect the dynamics of the workplace. The information obtained in this class will help the student better understand personalities and ways to cope with peers in the workplace dynamics.

During this course, the student will learn the primary skills of being an effective trainer. The student will be provided an introduction to teaching adults, and their special needs and requirements as learners. The student will also gain knowledge of ways to improve interactions among generations, as well as evaluating, documentation and liabilities involved with training in the communications center. Students will be required to complete a 10 – 15 minute “teach back” to the entire class. We also ask that students bring a “current” evaluation used in training at their agency.

The course will help the new supervisor make the transition from a co-working peer to a supervisory position. We will talk about mistakes made by new managers, guidelines for transitioning from line worker to supervisor. The class will discuss rationales for fulfilling the position and general guidelines for supervising former peers. We will delve into effective ways to deal with different personalities including generation gaps. Characteristics of effective leaders, leadership styles and being approachable. The class will cover some counseling session and behaviors as well as other aspects of being an effective supervisor.

The information obtained in this class will educate you on some coping techniques when in a stressful situation. You will learn some methods of dealing with work related stress as a telecommunicator. You will learn the definition of compassion fatigue and ways of dealing with it. We will discuss healthier life style options to help improve stress as a teclecommunicator.

This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

During this course the student twill learn some coping techniques when presented with different types of personalities. The student will be provided with information on generations in the workplace dynamics. The student will leave with an understanding about themselves and how their personalities affect the dynamics of the work place

This is course designed to enhance your knowledge and expectations of quality customer service. Customer service in a 911 communications system is paramount.

This course will provide the law enforcement employee with a basic introduction to issues related to responding to and investigating missing and exploited children cases. This course focuses on abductions, children displaced by disasters, runaways, special needs children and a variety of child exploitation offenses.

This course is composed of seven units and is designed build upon the skills acquired during each unit. The jump-start unit is the main focus of this course. Within the jump-start unit are critical words and phrases that the student must completely master during this course. These phrases deal with safety and command and control during responses to a potentially dangerous incident. The student must be able to leave this course being able to repeat or interpret those phrases using only recall.

The Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp

The information obtained in this class will educate you of the magnitude of the Active Shooter Events and the importance of the telecommunicators’ effectiveness in gathering detailed information.

Texas’s 86th Legislative Session in 2019 created several new criminal offenses and made important changes to some criminal procedures. Whether you are a criminal law practitioner or just want to know what the new laws are that apply to all of us Texans

Texas’s 86th Legislative Session in 2019 created several new criminal offenses and made important changes to some criminal procedures. Whether you are a criminal law practitioner or just want to know what the new laws are that apply to all of us Texans

This course will provide the law enforcement employee with a basic understanding of autism and provide useful techniques when encountering autistic individuals in the course of duty. This course design will help all individuals in law enforcement and first responders communicate better with autistic individuals while improving the likelihood of a successful response through recognition, understanding, and implementation of proven techniques.

Must be completed not later than the second anniversary of the date the officer is licensed and as a requirement for an intermediate or advanced proficiency certificate issued after January 1, 2016.

Must be completed not later than the second anniversary of the date the officer is licensed and as a requirement for an intermediate or advanced proficiency certificate issued after January 1, 2016.

This course will be co-presented with a subject matter expert from the deaf and hard of hearing community. This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.

This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

The students shall explain why Ethics is important in LE and will be able to identify sources of Ethics. The student shall be able to list the core values of LE as well as identify some LE ethical issues. They will be able to list some misconceptions about ethics. The student will be able to characterize LE deviance and LE Corruption and will be able to list the 9 steps of developing a survival mindset.

The additional images/documents must be filled out and emailed to tglpolicetelecommunications@gmail.com prior to acceptance into the course. The Documents may also be found on the TCOLE website via this hyperlink: http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/ATP%2015.003%20Declaration%20of%20Licensing%20Course%20Enrollment%20Eligibility%2012.3.2019.pdf http://www.tcole.texas.gov/sites/default/files/FormsAppsPubs/AGF%2003.001%20Law%20Enforcement%20Agency%20Audit%20Checklist%204.30.2018.pdf

You will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostage

You will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostage

The Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.

This course will be co-presented with a subject matter expert from the deaf and hard of hearing community This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.

Texas’s 86th Legislative Session in 2019 created several new criminal offenses and made important changes to some criminal procedures. Whether you are a criminal law practitioner or just want to know what the new laws are that apply to all of us Texans

The information obtained in this class will educate you of the magnitude of the Active Shooter Events and the importance of the telecommunicators’ effectiveness in gathering detailed information.

During this course the student twill learn some coping techniques when presented with different types of personalities. The student will be provided with information on generations in the workplace dynamics. The student will leave with an understanding about themselves and how their personalities affect the dynamics of the work place

Texas’s 86th Legislative Session in 2019 created several new criminal offenses and made important changes to some criminal procedures. Whether you are a criminal law practitioner or just want to know what the new laws are that apply to all of us Texans

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

During this course, the student will learn the primary skills of being an effective trainer. The student will be provided an introduction to teaching adults, and their special needs and requirements as learners. The student will also gain knowledge of ways to improve interactions among generations, as well as evaluating, documentation and liabilities involved with training in the communications center. Students will be required to complete a 10 – 15 minute “teach back” to the entire class. We also ask that students bring a “current” evaluation used in training at their agency.

The dispatcher is the vital link, ensuring clear communication between all responders, affecting the safety of both the citizen in need and the police, fire and emergency medical personnel responding. Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency. It is not just a management concern; your seemingly small actions or inactions can put everyone - from yourselves to the agency head - in court. Most of them are avoidable. The students will identify two of three conditions that allow individuals to file claims against the government. During this course the student will learn the most effective way to lower agency liability, definition of vicarious liability and what it means to them the student will learn about what constitutes a “special relationship” with a caller. We will discuss court case old and new discussing qualified immunity and applications. The student will learn several ways in which they can reduce liability exposure.

This course will provide the law enforcement employee with a basic introduction to issues related to responding to and investigating missing and exploited children cases. This course focuses on abductions, children displaced by disasters, runaways, special needs children and a variety of child exploitation offenses.

This course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This course is composed of seven units and is designed build upon the skills acquired during each unit. The jump-start unit is the main focus of this course. Within the jump-start unit are critical words and phrases that the student must completely master during this course. These phrases deal with safety and command and control during responses to a potentially dangerous incident. The student must be able to leave this course being able to repeat or interpret those phrases using only recall.

The Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka