QUALITY TRAINING for Telecommunicators, Law Enforcement and Corrections Personnel

This course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

The information obtained in this class will educate you of the magnitude of the Active Shooter Events and the importance of the telecommunicators’ effectiveness in gathering detailed information.

The information obtained in this class will educate you on some coping techniques when in a stressful situation.

The dispatcher is the vital link, ensuring clear communication between all responders, affecting the safety of both the citizen in need and the police, fire and emergency medical personnel responding. Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency. It is not just a management concern; your seemingly small actions or inactions can put everyone - from yourselves to the agency head - in court. Most of them are avoidable. The students will identify two of three conditions that allow individuals to file claims against the government. During this course the student will learn the most effective way to lower agency liability, definition of vicarious liability and what it means to them the student will learn about what constitutes a “special relationship” with a caller. We will discuss court case old and new discussing qualified immunity and applications. The student will learn several ways in which they can reduce liability exposure.

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

You will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostage

Suicide calls can be one of the most traumatic calls that a TCP can take during their career.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This course is composed of seven units and is designed build upon the skills acquired during each unit. The jump-start unit is the main focus of this course. Within the jump-start unit are critical words and phrases that the student must completely master during this course. These phrases deal with safety and command and control during responses to a potentially dangerous incident. The student must be able to leave this course being able to repeat or interpret those phrases using only recall. Instructor Susan Hobbs

This is course designed to enhance your knowledge and expectations of quality customer service. Customer service in a 911 communications system is paramount.

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

Suicide calls can be one of the most traumatic calls that a TCP can take during their career. The TCP will leave this class with knowledge of what brings a caller to the point of suicide and with the confidence that they can give the caller the best and proper response, as each call dictates. The information obtained in this class help you to understand your role in a plea for help. You will gain knowledge on effectively gathering critical information from callers who are contemplating suicide. You will learn how you can provide comfort and resources to the caller,

The Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp

The dispatcher is the vital link, ensuring clear communication between all responders, affecting the safety of both the citizen in need and the police, fire and emergency medical personnel responding. Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency. It is not just a management concern; your seemingly small actions or inactions can put everyone - from yourselves to the agency head - in court. Most of them are avoidable. The students will identify two of three conditions that allow individuals to file claims against the government. During this course the student will learn the most effective way to lower agency liability, definition of vicarious liability and what it means to them the student will learn about what constitutes a “special relationship” with a caller. We will discuss court case old and new discussing qualified immunity and applications. The student will learn several ways in which they can reduce liability exposure.

The dispatcher is the vital link, ensuring clear communication between all responders, affecting the safety of both the citizen in need and the police, fire and emergency medical personnel responding. Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency. It is not just a management concern; your seemingly small actions or inactions can put everyone - from yourselves to the agency head - in court. Most of them are avoidable. The students will identify two of three conditions that allow individuals to file claims against the government. During this course the student will learn the most effective way to lower agency liability, definition of vicarious liability and what it means to them the student will learn about what constitutes a “special relationship” with a caller. We will discuss court case old and new discussing qualified immunity and applications. The student will learn several ways in which they can reduce liability exposure.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

This is course designed to enhance your knowledge and expectations of quality customer service. Customer service in a 911 communications system is paramount. Dealing with citizens on a daily basis whether they are in a crisis or in need of information, a TELECOMMUNICATION PROFESSIONALS’ customer service skills should remain at the highest standard. By the end of the course you will be able will be able to demonstrate the ability to solve a citizen’s problem or communicate with co-workers and management while maintaining the highest quality of customer service. The way you talk and ask questions, the way you solve the caller's problem, and the caller's perception of service virtually establish the caller's entire feeling about the agency. There is nothing more important in call taking than making the caller feel good about their contact with the.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

The Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp

The SAFVIC program is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association (TMPA) with input from a statewide steering committee comprised of representatives from telecommunications, law enforcement, prosecution, medical services and victim services. In 2008, SAFVIC for TCPs was developed in an effort to expand the training to Telecommunication Professionals who are often the vital link between the victim and the responding police officers. Register @ http://register.safvic.org/schedule/list.asp The SAFVIC for Telecommunication Professionals program consists of a comprehensive 8-hour curriculum covering crucial aspects of telecommunication professionals’ response to these calls. The program uses a network of certified instructors to deliver the training on a local basis, thus providing more telecommunication professionals access to this very important training. Students attending the SAFVIC for TCPs will receive 8 hours TCOLE credit for the course and is offered free of charge to all participants.

This course is composed of seven units and is designed build upon the skills acquired during each unit. The jump-start unit is the main focus of this course. Within the jump-start unit are critical words and phrases that the student must completely master during this course. These phrases deal with safety and command and control during responses to a potentially dangerous incident. The student must be able to leave this course being able to repeat or interpret those phrases using only recall.

During this course, the student will learn; Basic Hostage Negotiation Skills. They will learn terminology and the goals of negotiation. The student will gain knowledge in verbal tactics listening skills and intervention during a hostage or crisis situation.