QUALITY TRAINING for Telecommunicators, Law Enforcement and Corrections Personnel

Who we are


Our instructors are TCOLE certified instructors.  We are experts in the field of communications,  law enforcement and corrections, dedicated to bringing you professional up to date training.

We are a mobile training organization we will travel to your agency.
Host agencies will receive FREE SEATS for the first 10 paid registrations.
Training hours will be reported TCOLE.




Who we are
We have experts in the field of Communications, Law Enforcement and Corrections.

BRINGING QUALITY TRAINING TO YOU

Up Coming Training


  • $35.00
  • 02/05/2020 08:00 AM - 02/05/2020 05:00 PM
  • 2301 Avenue H, Bay City, TX, USA

You will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostage

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  • $35.00
  • 02/06/2020 08:00 AM - 02/06/2020 05:00 PM
  • 2301 Avenue H, Bay City, TX, USA

Suicide calls can be one of the most traumatic calls that a TCP can take during their career.

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  • $30.00
  • 02/17/2020 08:00 AM - 02/17/2020 05:00 PM
  • 1201 East Henderson Road #220, Angleton, TX, USA

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

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  • $100.00
  • 02/19/2020 08:00 AM - 02/20/2020 05:00 PM
  • 217 Pennsylvania Avenue, Webster, TX, USA

This course is composed of seven units and is designed build upon the skills acquired during each unit. The jump-start unit is the main focus of this course. Within the jump-start unit are critical words and phrases that the student must completely master during this course. These phrases deal with safety and command and control during responses to a potentially dangerous incident. The student must be able to leave this course being able to repeat or interpret those phrases using only recall. Instructor Susan Hobbs

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  • $35.00
  • 03/10/2020 08:00 AM - 03/10/2020 05:00 PM
  • 2301 Avenue H, Bay City, TX, USA

This is course designed to enhance your knowledge and expectations of quality customer service. Customer service in a 911 communications system is paramount.

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  • 03/11/2020 08:00 AM - 03/13/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

The Sexual Assault and Family Violence Investigator’s Course – or SAFVIC (TCOLE Course 3264) is designed to provide law enforcement officers around the state with the tools they need to effectively investigate and prevent sexual assault and family violence. The SAFVIC is funded by a grant from the Criminal Justice Division of the Governor’s Office and the National Violence Against Women Office. This program is administered by the Texas Municipal Police Association with input from a statewide steering committee comprised of representatives from law enforcement, prosecution and victim services. Register @ http://register.safvic.org/schedule/list.asp

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  • 03/18/2020 08:00 AM
  • 217 Pennsylvania Avenue, Webster, TX, USA

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

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  • $250.00
  • 03/23/2020 08:00 AM - 03/30/2020 11:00 AM
  • 5619 Grissom Rd, Leon Valley, TX, USA

SEE BELOW for PRE-REQUISITES- The Basic Telecommunicator Certification Course is designed to provide the beginning Telecommunicator with an understanding of situations encountered in an emergency communications environment and the basic skills necessary to collect information in both emergency and non-Telecommemergency situations. This course is required by the Commission for certification. The course will consist of 5 days of classroom lecture. Monday the 30th will be the Texas State Licensing Exam (all must attend)

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  • $40.00
  • 04/22/2020 08:00 AM - 04/22/2020 05:00 PM
  • 217 Pennsylvania Ave, Webster, TX 77598

Suicide calls can be one of the most traumatic calls that a TCP can take during their career. The TCP will leave this class with knowledge of what brings a caller to the point of suicide and with the confidence that they can give the caller the best and proper response, as each call dictates. The information obtained in this class help you to understand your role in a plea for help. You will gain knowledge on effectively gathering critical information from callers who are contemplating suicide. You will learn how you can provide comfort and resources to the caller,

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  • $40.00
  • 05/06/2020 08:00 AM - 05/06/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

You will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostage

Read More
  • $40.00
  • 07/06/2020 08:00 AM - 07/06/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

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  • $70.00
  • 07/06/2020 08:00 AM - 07/07/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

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  • $100.00
  • 07/06/2020 08:00 AM - 07/08/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

This course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

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  • $40.00
  • 07/21/2020 08:00 AM - 07/21/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

The dispatcher is the vital link, ensuring clear communication between all responders, affecting the safety of both the citizen in need and the police, fire and emergency medical personnel responding. Through our actions, we help save lives, protect property, and assist the public in their time of need. Dispatcher liability is a growing concern in any public safety agency. It is not just a management concern; your seemingly small actions or inactions can put everyone - from yourselves to the agency head - in court. Most of them are avoidable. The students will identify two of three conditions that allow individuals to file claims against the government. During this course the student will learn the most effective way to lower agency liability, definition of vicarious liability and what it means to them the student will learn about what constitutes a “special relationship” with a caller. We will discuss court case old and new discussing qualified immunity and applications. The student will learn several ways in which they can reduce liability exposure.

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  • $45.00
  • 08/10/2020 08:00 AM - 08/10/2020 05:00 PM
  • 1334 TX-21, Caldwell, TX, USA

You will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostage

Read More
  • $40.00
  • 08/11/2020 08:00 AM - 08/11/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

The information obtained in this class will educate you of the magnitude of the Active Shooter Events and the importance of the telecommunicators’ effectiveness in gathering detailed information.

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  • $45.00
  • 09/09/2020 08:00 AM - 09/08/2020 05:00 PM
  • 1334 TX-21, Caldwell, TX, USA

Suicide calls can be one of the most traumatic calls that a TCP can take during their career. The TCP will leave this class with knowledge of what brings a caller to the point of suicide and with the confidence that they can give the caller the best and proper response, as each call dictates. The information obtained in this class help you to understand your role in a plea for help. You will gain knowledge on effectively gathering critical information from callers who are contemplating suicide. You will learn how you can provide comfort and resources to the caller,

Read More
  • $40.00
  • 09/15/2020 08:00 AM - 09/15/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

You will learn terminology used during a hostage situation. After this course, you will be able to discuss the principles of negotiation, hostage situations and the rule of reciprocity. You will become familiar with the barriers to effective communication and the importance of establishing a bond and trust with the hostage taker while gaining knowledge of listening skills and verbal tactics used in dealing with different types of hostage

Read More
  • $40.00
  • 09/30/2020 08:00 AM - 09/30/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

Suicide calls can be one of the most traumatic calls that a TCP can take during their career. The TCP will leave this class with knowledge of what brings a caller to the point of suicide and with the confidence that they can give the caller the best and proper response, as each call dictates. The information obtained in this class help you to understand your role in a plea for help. You will gain knowledge on effectively gathering critical information from callers who are contemplating suicide. You will learn how you can provide comfort and resources to the caller,

Read More
  • 10/06/2020 08:00 AM - 10/06/2020 06:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

THE COURSE The true first responder in any emergency is the Telecommunication Professionals whose primary objectives are to respond to calls appropriately and ensure victim and officer safety. The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals - SAFVIC for TCPs (TCOLE Course 3267) is designed to provide 911 call-takers around the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls. Instructor Judy Cervenka

Buy Now Read More
  • $45.00
  • 10/19/2020 08:00 AM - 10/12/2020 05:00 PM
  • 1334 TX-21, Caldwell, TX, USA

The information obtained in this class will educate you on some coping techniques when in a stressful situation.

Read More
  • $100.00
  • 11/09/2020 08:00 AM - 11/10/2020 06:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

This course is composed of seven units and is designed build upon the skills acquired during each unit. The jump-start unit is the main focus of this course. Within the jump-start unit are critical words and phrases that the student must completely master during this course. These phrases deal with safety and command and control during responses to a potentially dangerous incident. The student must be able to leave this course being able to repeat or interpret those phrases using only recall.

Read More
  • $40.00
  • 11/19/2020 08:00 AM - 11/19/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

This is course designed to enhance your knowledge and expectations of quality customer service. Customer service in a 911 communications system is paramount.

Read More
  • $40.00
  • 12/09/2020 08:00 AM - 12/09/2020 05:00 PM
  • 1521 Eugene Heimann Circle, Richmond, TX, USA

During this course the student twill learn some coping techniques when presented with different types of personalities. The student will be provided with information on generations in the workplace dynamics. The student will leave with an understanding about themselves and how their personalities affect the dynamics of the work place

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  • $35.00
  • 01/16/2020 08:00 AM - 01/16/2020 05:00 PM
  • 2301 Avenue H, Bay City, TX, USA

The information obtained in this class will educate you on some coping techniques when in a stressful situation.

Read More
  • $35.00
  • 01/15/2020 08:00 AM - 01/15/2020 05:00 PM
  • 2301 Avenue H, Bay City, TX, USA

The information obtained in this class will educate you of the magnitude of the Active Shooter Events and the importance of the telecommunicators’ effectiveness in gathering detailed information.

Read More
  • $70.00
  • 12/18/2019 08:00 AM - 12/19/2019 05:00 PM
  • 2308 Avenue F, Bay City, TX, USA

This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

Read More
  • $40.00
  • 12/18/2019 08:00 AM - 12/18/2019 05:00 PM
  • 2308 Avenue F, Bay City, TX, USA

TCIC/TLETS Mobile Operator Training Course (TCOLE #4800 - 8 hours): This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. Course In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

Read More
  • $100.00
  • 12/18/2019 08:00 AM - 12/20/2019 05:00 PM
  • 2308 Avenue F, Bay City, TX, USA

This course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

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TELECOMMUNICATOR COURSES


Active Shooter and the TCP

8 HOUR COURSE - TCOLE 5309

Crisis Communications for TCP

24 HOUR COURSE - TCOLE 2120 Requirement Intermediate Telecommunication Certificate

Cultural Diversity

8 HOUR COURSE - TCOLE 3939 Requirement Intermediate Telecommunication Certificate Requirement Intermediate Peace Office Certificate

Deal with It; Stress and the TCP

8 HOUR COURSE - TCOLE 5103

Instructor Certification Basic TCOLE

48 Hour Course - TCOLE 1014 Prerequisite Two years’ experience as a peace officer, telecommunicator, or jailer; or a bachelor’s degree and two years of teaching experience; or a graduate degree.

Missing Children and the TCP

8 HOUR COURSE - TCOLE 3618

SAFVIC for TCPs (FREE)

8 HOUR COURSE - TCOLE 3267 The SAFVIC Program is funded by a grant from the Criminal Justice Division, Office of the Governor, and the National Violence Against Women Office.

Spanish for Telecommunicators

20 HOUR COURSE - TCOLE 22109 Requirement Intermediate Telecommunication Certificate Requirement Intermediate PO Certificate Requirement Intermediate Corrections Certificate

TCIC/TLETS Less Than Full Access Operator Training TCOLE 4801 (Equiv TCOLE 3807 & 3809)

16 Hour Non-Entering Dispatch and Jailers - TCOLE 4801 (Equiv TCOLE 3807 & 3809)

TCIC/TLETS Full Access Operator Training TCOLE 4802 (Equiv TCOLE 3802 & 3809)

24 HOUR COURSE - Persons enter into TCIC/Ncic, Entering Dispatch.,, Record Clerks - TCOLE 4802 (Equiv TCOLE 3802 & 3809)

TTY/ADA

4 HOUR COURSE - TCOLE 3812

Why Can’t We All Just Get Along?

8 HOUR COURSE - TCOLE 6046

POLICE OFFICER COURSES


State and Federal Law Updates #3186

4 Hours - TCOLE #3186 This course will provide the student with current state and federal updates. Also included are recent pertinent Supreme Court ruling, and changes to the Occupations Code, Traffic Code, and TABC.

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Child Safety Check Alert List

1 HOUR COURSE - TCOLE 4068 Per HB 2053 and Section 1701.402 of the Occupations Code, subsection (m), this course is a requirement for an intermediate or advanced proficiency certificate issued on or after January 1, 2016.

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CITP - Civilian Interaction Training Program

2 HOUR COURSE - TCOLE 30418 The Civilian Interaction Training course is a required course to be completed no later than the second anniversary of the date the officer is licensed unless the officer completes the training as part of the officer’s basic training. A peace officer or reserve law enforcement officer issued on or before January 1, 2018, shall complete the training program not later than January 1, 2020.

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Court Security Officer

8 HOUR COURSE - TCOLE 10999 Peace Officer appointed to court security at ANY level of court, must take the Court Security Course #10999 within 1 year of assignment to that duty. No one is required to take the course before 09/01/2019 (Government code 158.002)

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Cultural Diversity

8 HOUR COURSE - TCOLE 3939 Requirement Intermediate Telecommunication Certificate Requirement Intermediate Peace Office Certificate

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De-escalation Techniques

16 HOUR COURSE TCOLE - 1849 Basic proficiency certificate, at least once every 48 months As a requirement for an intermediate and advanced proficiency certificate

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Ethics for the Law Enforcement Professional TCOLE 3920

8 HOUR COURSE - TCOLE 3920

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Interacting with Drivers who are Deaf or Hard of Hearing

4 HOUR COURSE- TCOLE 7887 This course is a required course to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier.

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Instructor Certification Basic TCOLE

48 Hour Course - TCOLE 1014 Prerequisite Two years’ experience as a peace officer, telecommunicator, or jailer; or a bachelor’s degree and two years of teaching experience; or a graduate degree.

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Law Enforcement and the Autistic Individual

8 Hours - TCOLE # This course will provide the law enforcement employee with a basic understanding of autism and provide useful techniques when encountering autistic individuals in the course of duty.

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Missing & Exploited Children

8 HOUR COURSE - TCOLE 3275 Mandated course for intermediate/advanced PO certification This course is intended as an introduction to issues related to responding to and investigating missing and exploited children cases.

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SAFVIC - Sexual Assault and Family Violence Investigators Course (Free)

24 HOUR COURSE - TCOLE The SAFVIC Program is funded by a grant from the Criminal Justice Division, Office of the Governor, and the National Violence Against Women Office.

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TCIC/TLETS Mobile Operator Training TCOLE 4800 (Equiv TCOLE 3807)

8 Hour Officers with MDT, Court/DA/CA, etc. CSCD - TCOLE 4800 (Equiv TCOLE 3807)

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HIV/AIDS and Viral Hepatitis in the Criminal Justice Profession

8 HOUR COURSE - TCOLE 3804

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CORRECTION OFFICER COURSES


Court Security Officer

8 HOUR COURSE - TCOLE 10999 Peace Officer appointed to court security at ANY level of court, must take the Court Security Course #10999 within 1 year of assignment to that duty. No one is required to take the course before 09/01/2019 (Government code 158.002)

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Cultural Diversity

8 HOUR COURSE - TCOLE 3939 Requirement Intermediate Telecommunication Certificate Requirement Intermediate Peace Office Certificate

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Ethics for the Law Enforcement Professional TCOLE 3920

8 HOUR COURSE - TCOLE 3920

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HIV/AIDS and Viral Hepatitis in the Criminal Justice Profession

8 HOUR COURSE - TCOLE 3804

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Instructor Certification Basic TCOLE

48 Hour Course - TCOLE 1014 Prerequisite Two years’ experience as a peace officer, telecommunicator, or jailer; or a bachelor’s degree and two years of teaching experience; or a graduate degree.

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Law Enforcement and the Autistic Individual

8 Hours - TCOLE # This course will provide the law enforcement employee with a basic understanding of autism and provide useful techniques when encountering autistic individuals in the course of duty.

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Suicide Detection & Prevention in Jails: Including Mental Impairments

8 HOUR COURSE - TCOLE 3502

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TCIC/TLETS Less Than Full Access Operator Training TCOLE 4801 (Equiv TCOLE 3807 & 3809)

16 Hour Non-Entering Dispatch and Jailers - TCOLE 4801 (Equiv TCOLE 3807 & 3809)

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