Canceled due to low enrollment

This 8 hour course will emphasize what TCOs, and their supervisors, should expect with the unique trauma exposures within a 911 call center. Emergency call-takers engage in the most critical of moments that prompt a call to 911.

  • Date:11/02/2021 08:00 AM - 11/02/2021 05:00 PM
  • Location 1875 Highway 290W, Brenham TX 77833 (Map)
  • More Info:Washington County EMS Station 2 Hosted by Washington County 9-1-1


 Additionally, these traumatic incidents are left unresolved for those that experience what are often the most intense moments of critical incidents.  Attendees of TCO Trauma Readiness will learn about:

  • Types of stress and stressors TCOs encounter, including critical incident stress

  • Identifying the physiological indicators of stress and stress response

  • Identifying strategies to manage stress

  • Identifying strategies to cope with critical incidents

  • Identifying prevalence of suicide amongst first responders

  • Identify the manner in which the brain does, and doesn’t, work when stressed and when managing or mismanaging stress

  • Identify how peers and supervisors can support TCOs exposed to trauma

  • Identify indicators of distress and post-traumatic stress

  • Identify positive coping strategies for healthy stress management at and away from work