"911 telecommunicators are the counselor to a woman in need, faithful advisor to a man with nowhere to turn, and crime-stopping vigilante, all in a day’s work." While moments like these can mark high points in one’s 911 career, there’s also a dark side to the caregiver role. Being compassionate and empathetic are not without their own additional costs, and this weight can get heavy over the course of a career.
This 8 hour course will emphasize what TCOs, and their supervisors, should expect with the unique trauma exposures within a 911 call center. Emergency call-takers engage in the most critical of moments that prompt a call to 911.
Additionally, these traumatic incidents are left unresolved for those that experience what are often the most intense moments of critical incidents. Attendees of TCO Trauma Readiness will learn about:
Types of stress and stressors TCOs encounter, including critical incident stress
Identifying the physiological indicators of stress and stress response
Identifying strategies to manage stress
Identifying strategies to cope with critical incidents
Identifying prevalence of suicide amongst first responders
Identify the manner in which the brain does, and doesn’t, work when stressed and when managing or mismanaging stress
Identify how peers and supervisors can support TCOs exposed to trauma
Identify indicators of distress and post-traumatic stress
Identify positive coping strategies for healthy stress management at and away from work
