This is course designed to enhance your knowledge and expectations of quality customer service. Customer service in a 911 communications system is paramount.
Dealing with citizens on a daily basis whether they are in a crisis or in need of information, a TELECOMMUNICATION PROFESSIONALS’ customer service skills should remain at the highest standard. By the end of the course you will be able will be able to demonstrate the ability to solve a citizen’s problem or communicate with co-workers and management while maintaining the highest quality of customer service. The way you talk and ask questions, the way you solve the caller's problem, and the caller's perception of service virtually establish the caller's entire feeling about the agency. There is nothing more important in call taking than making the caller feel good about their contact with the. Instructor Susan Hobbs