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Personnel in Communications "Why Can't We All Just Get Along?" 8 hrs TCOLE 6046


During this course the student twill learn some coping techniques when presented with different types of personalities. The student will be provided with information on generations in the workplace dynamics. The student will leave with an understanding about themselves and how their personalities affect the dynamics of the work place


  • Date: 12/09/2020 08:00 AM - 12/09/2020 05:00 PM
  • Location: 1521 Eugene Heimann Circle, Richmond, TX, USA (Map)
  • More Info: Gus George Law Enforcement Academy

Tickets


Ticket Type
Qty
REGISTRATION ALLOWS FOR 10 ENROLLMENTS AT A TIME
$40.00
0

Total

$0.00

Description

  Dealing with citizens on a daily basis whether they are in a crisis or in need of information, a TELECOMMUNICATION PROFESSIONALS’ customer service skills should remain at the highest standard. By the end of the course you will be able will be able to demonstrate the ability to solve a citizen’s problem or communicate with co-workers and management while maintaining the highest quality of customer service.  The way you talk and ask questions, the way you solve the caller's problem, and the caller's perception of service virtually establish the caller's entire feeling about the agency. There is nothing more important in call taking than making the caller feel good about their contact with the.  Instructor Susan Hobbs