The course will help the new supervisor make the transition from a co-working peer to a supervisory position. We will talk about mistakes made by new managers, guidelines for transitioning from line worker to supervisor. The class will discuss rationales for fulfilling the position and general guidelines for supervising former peers. We will delve into effective ways to deal with different personalities including generation gaps. Characteristics of effective leaders, leadership styles and being approachable. The class will cover some counseling session and behaviors as well as other aspects of being an effective supervisor.
Reports of missing, abducted and sexually exploited children are among the most difficult, challenging and emotionally charged cases public safety communications and law enforcement agencies handle; with the information provided the student will become confident in their response to the public during one of these cases.
Given the profound impact telecommunications personnel have upon these cases, we must train and prepare them with not only the ‘how’ – procedures and checklists - but also the ‘why’ - the realities of what happens to children in these cases and how quickly and accurately they must carry out their work. When we cover both the ‘how’ and the ‘why’ in preparing our telecommunicators, the result is more dedication and commitment to effectively handling these types of cases.
The student will be able to effectively use proper call intake protocols to gather critical information for all categories of missing, abducted and sexually exploited children. The trainee will understand the role of NCIC and other information management resources in such cases, along with a working knowledge of how these resources are best accessed and utilized.